All West Pressure Cleaning Terms & Conditions
1) Legally Binding Agreement: By signing a contract with All West Pressure
Cleaning (Physically, verbally or by any other means), you are signing a legally binding contract for work to be completed at an
agreed upon price and a agree to these terms & conditions. In the event that you break this contract, all deposits made to the
company shall be surrendered as damages.
2) Product Warranties: All warranties are limited to those offered by the
manufacturers of the products used. All West Pressure Cleaning . makes no
additional warranties. If you ever have a concern regarding our work, All West
Pressure Cleaning . should be notified immediately.
3) Water Usage: You agree to provide All West
Pressure Cleaning, the right to use an on-site water supply as needed to complete
the stated project without compensation. If an exterior water supply is required, it will
be at an additional charge. It is the customer’s responsibility to make sure the water
supply is on and in working order before we arrive. Additional charges will be applied
if water is not available.
4) Electrical Usage: By signing this agreement, you agree to provide All West
Pressure Cleaning the right to use an on-site source of electricity as needed to
complete the stated project without compensation. If an exterior source is required it
will be at an additional charge.
5) Color and Tone Concerns: The properties and species of wood age, concrete age/surface age and weather
can greatly affect the resulting color or tone of the stain. Note: Variances may occur
on individual boards as well as the total project, as densities and other
characteristics vary across and throughout the surface. All West Pressure Cleaning
and its associates attempt to represent final finish color and tones as best as
possible. While we can often give you an idea of the overall color or tone you must
expect some variance in the overall finish.
6) Courtesy: While All West Pressure Cleaning is on location and performing work
on your property, you are responsible for keeping all children and pets, as well as
other individuals away from the work area. Children and pets must be kept off work
surface for at least 24 hours after our work is completed. This is for your safety as
well as our own.
7) Payments: Payments to All West Pressure Cleaning are due as per the contract
schedule. All balances are ALWAYS due upon completion of the job. Any variance to
this policy must be agreed upon and in writing on our contract. Late charges will be
immediately assessed on all balances not paid in accordance with contract terms.
The customer agrees to pay any collection cost incurred by All West Pressure
Cleaning related to the collection process of outstanding balances.
8) Scheduling: Scheduling in a business which productivity relies upon the weather
can be difficult. Inclement weather may affect scheduling. We try our best to keep
scheduling conflicts to a minimum, however, circumstances that are beyond our
control may affect your project start and completion dates. You will be notified of any
changes.
9) Removal & Replacement Contents: Removal and replacement of grills,
deck furniture, planters and any other items are the responsibility of the homeowner.
Should we need to remove items from the deck, we will not be responsible for any
damage, breakage or for storage issues. An additional charge may be applied for
time and labor devoted to the removal of these items.
10) Damages: All West Pressure Cleaning is not responsible for damages due to
improperly installed siding, loose tiles or siding, broken or opened windows,
improperly sealed windows and doors, wood rot, defective construction, improperly
secured wires, loose or improperly installed gutters and leaders and improper
caulking. In every aluminum siding case and in some cases with vinyl siding, the sun
and weather will bleach the color or cause fading. Power washing, which entails
removal of chalky, gritty or failing surface materials may cause the faded aspects of
the vinyl or aluminum to stand out. All West Pressure Cleaning will not be
responsible for such conditions. All West Pressure Cleaning . will not be
responsible for loose mortar that may dislodge during the cleaning process.
11) Stains: Some stains cannot be removed by power washing. Tree sap, artillery
fungus, splatters from stains and paints are examples of materials that cannot be
removed by conventional means. We make every attempt to point these areas out to
the customer when quoting the project. Sometimes these stains cannot be removed
at all.
12) Watertight: All West Pressure Cleaning expects your property to be in good
repair and weather tight. This includes, but is not limited to all electrical service
including receptacles and light fixtures. Doors and windows shall also be
weathertight. All West Pressure Cleaning is not responsible for damages as a
result of water infiltration from poor or improper installation, maintenance or repair of
electrical related items or doors or windows.
13) Window Spotting: Windows may become water spotted as a result of our
services. Window cleaning is NOT included.
14) Concrete/Paving: The appearance of concrete depends on a number of factors
most linked to when the concrete was initially poured and cured. When concrete with
dirt, mold, mildew, algae and other pollutants and stains is cleaned, the concrete will
then reveal any and all imperfections that the pollutants and stains have covered up.
The customer understands that not all concrete will look the same even on the same
driveway, patio, sidewalk or concrete slab. Cleaning of concrete and/or paving may
also reveal stains that were not previously able to be seen due to surface pollutants.
Organic Pigment Paints.
It is the customers responsibility to let All West Pressure Cleaning know in writing if areas have been recently painted or will be painting prior to our arrival.
Certain paints including ranges from Dulux use organic pigments that will turn green when exposed to our house washing solution.
- All West Pressure Cleaning takes no responsibility if this occurs.
CANCELLATION POLICY
1. Canceling and Rescheduling.
Customers may cancel or reschedule without penalty by notifying us at least 48 hours before their scheduled appointment or reservation time. To cancel or reschedule, please contact us here:
Phone: 1300 403 161
Email: hello@allwestpressurecleaning.com.au
Web: https://www.allwestpressurecleaning.com.au/
2. Late Cancellation. Cancellations are considered “late” when the customer does not cancel or reschedule at least 24 hours prior to the scheduled appointment or reservation time. Late cancellations will result in the customer being charged a fee 50% of the quote/job cost.
