By accepting a quote or booking services with All West Pressure Cleaning, the customer agrees to the following Terms and Conditions.
Acceptance of a quote or booking confirmation, whether verbal, written, electronic, or by proceeding with scheduled works, constitutes a legally binding agreement between the customer and All West Pressure Cleaning for the agreed scope of work and price.
Deposits, where applicable, are non-refundable in the event of customer cancellation outside the stated cancellation terms.
All work will be carried out in accordance with the agreed quote and inclusions. Any variations, additional services, or changes to scope must be approved prior to commencement and may incur additional charges.
Payment is due upon completion of the job unless otherwise agreed in writing.
Failure to pay within the agreed timeframe may result in:
Late payment fees
Debt recovery action
Recovery of any reasonable collection costs incurred
The customer agrees to provide access to a suitable on-site water supply and power source where required, at no additional cost.
It is the customer’s responsibility to ensure:
Water and power are accessible
Taps, hoses, outlets, and fittings are in working order
Additional charges may apply if water or power is unavailable, inaccessible, or unsuitable.
Exterior cleaning services are weather dependent. All West Pressure Cleaning reserves the right to reschedule work due to unsafe or unsuitable weather conditions.
Customers will be notified as soon as practicable of any scheduling changes.
The customer is responsible for ensuring:
Safe access to work areas
Children, pets, and other occupants are kept clear of work zones during services
Pets and children remain off treated surfaces for at least 24 hours after completion
The customer is responsible for removing or securing furniture, pot plants, vehicles, and personal items from work areas prior to arrival.
If removal is required by All West Pressure Cleaning, additional charges may apply and no responsibility is accepted for damage to such items.
Exterior cleaning can expose pre-existing damage, defects, deterioration, or poor workmanship that may not be visible prior to cleaning.
This includes, but is not limited to:
Cracked, spalled, or weakened concrete
Loose, sunken, or poorly installed pavers
Failing sealers or coatings
Peeling or chalking paint
Loose tiles, mortar, grout, or ridge capping
Aged or brittle materials
Poor drainage or previous repairs
All West Pressure Cleaning is not responsible for damage resulting from pre-existing conditions, normal wear and tear, or defects that become visible during or after cleaning.
Where reasonably practicable, areas of concern identified before or during the job will be documented and discussed with the customer.
Cleaning results may vary due to:
Age of surfaces
Weathering
Surface porosity
Previous treatments or sealers
Staining type and duration
No guarantee is provided that all stains, discolouration, or marks can be fully removed. Some staining may be permanent or only partially reduced.
Certain stains cannot be removed through pressure cleaning or softwashing, including but not limited to:
Oil penetration
Paint overspray
Artillery fungus
Rust staining
Tree sap
Where known, these limitations will be communicated during quoting. However, some stains may only become apparent once surface contaminants are removed.
It is the customer’s responsibility to notify All West Pressure Cleaning in writing if surfaces have been recently painted or are scheduled for painting.
Certain paints, including some organic pigment paints, may discolour or change colour when exposed to cleaning solutions. All West Pressure Cleaning accepts no responsibility for such reactions.
The customer warrants that the property is watertight and in good condition, including windows, doors, electrical fittings, seals, and penetrations.
All West Pressure Cleaning is not responsible for water ingress or damage caused by:
Poor installation
Deteriorated seals
Defective construction
Inadequate maintenance
Window cleaning is not included unless specifically stated. Water spotting may occur as a result of exterior cleaning and is not considered a defect.
Loose or deteriorated mortar, grout, or jointing may dislodge during cleaning. All West Pressure Cleaning is not responsible for failure of compromised materials.
Cancellations or rescheduling must be made at least 48 hours prior to the scheduled service.
Cancellations within 24 hours of the appointment may incur a fee of up to 50% of the quoted job value.
Any concerns regarding workmanship must be reported within 48 hours of job completion to allow assessment and resolution.
Phone: 0447178863 or 08 6120 1225
Email: hello@allwestpressurecleaning.com.au
Website: https://www.allwestpressurecleaning.com.au/